Our Services: Crocus House, Elizabeth House, Eva and Emily House, Keystone House, King George’s House, 2nd Stage Move On, Teenage Parents Service, Young Offenders, Community Host

In addition to our larger hostels which house and provide support for homeless men and women with a wide variety of support needs, we have a number of services which focus on those vulnerable customers with particular specialist needs. These customers may require more specialised support to meet their needs, improve their lives and obtain a more independent way of living.

Our different services include specific provision for:

• Single Homeless Young People (16-25)
• Ex-Offenders
• Teenage Parents
• Customers with entrenched Mental Health Needs.
• Customers with a history of Alcohol and Drug Misuse.

These customers may have lost their previous accommodation and ended up living in our services for many complex and inter-related reasons.

In addition to tackling the needs our customers present with, their designated support workers will look at supporting them to:

• Facilitate access to relevant training, education and employment support.
• Develop the skills necessary to live independently and within the community, including being able to financially manage, budget and maximise their income.
• To help access suitable move on accommodation when a customer has the necessary skills to live independently
• Help address any secondary support needs they have, particularly which impact on and exacerbate their primary support need.
• Building and sustaining relationships and support networks.

What do potential customers expect from us?
As a recipient of Supporting People funding we are under contract to the local authority – in our case, the London Boroughs of Croydon and Lambeth. The local authorities are responsible for regularly monitoring the performance and quality of support services that we provide. Areas in which we are monitored include:

Support Planning and Risk Assessment
All customers undergo a needs and risk assessment so that individual support plans can be put into place. These are then regularly reviewed to ensure that customers receive the support required.

Security, Health and Safety
Ensuring that all services protect individual customers and staff and achieve the highest standards of compliance.

Protection of Vulnerable Adults
Ensuring that services safeguard the rights of customers to be protected from abuse.

Fair Access, Diversity and Inclusion
Ensuring that services are committed to values of diversity and inclusion and to the practice of Equal Opportunities, and that the needs of all customers are met appropriately.

Complaints
Ensuring that customers and other stakeholders are made aware of complaints procedures and how to use them.