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Support schemes:
- Community Host Scheme
Our core business is supported housing. All our projects aim to help develop and sustain our customers’ ability to achieve independence.
There are many complex and often inter-related reasons why people become homeless. Today we continue to see single homeless men and women who are not merely excluded from housing, but also excluded from normal human relationships and society itself. We are aware of the often extreme isolation suffered by homeless people, the after effects of violence or abuse which has led to their homelessness, and with a combination of factors they may end up living in one of our services.
Our work with homeless people includes:
- Supporting customers to develop a range of life skills
- Helping them with a range of needs and issues, such as substance misuse or mental health problems
- Helping customers learn to manage their finances and achieve financial independence, assisting them to maximise their income
- Facilitate access to education, training and employment and suitable move on accommodation
In the main our work is with men and women of all ages who have experienced tenancy loss or sleeping rough, plus some of the following issues:
- Those coming out of prison
- Living with substance misuse issues
- Family breakdown
- Women suffering domestic violence
- Young people at risk and in need of support
What do potential customers expect from us?
As a recipient of Supporting People funding we are under contract to the local authority – in our case, the London Boroughs of Croydon, Lambeth and Southwark. The local authorities are responsible for regularly monitoring the performance and quality of support services that we provide. Areas in which we are monitored include:
Support Planning and Risk Assessment
All customers undergo a needs and risk assessment so that individual support plans can be put into place. These are then regularly reviewed to ensure that customers receive the support required.
Security, Health and Safety
Ensuring that all services protect individual customers and staff and achieve the highest standards of compliance.
Protection of Vulnerable Adults
Ensuring that services safeguard the rights of customers to be protected from abuse.
Fair Access, Diversity and Inclusion
Ensuring that services are committed to values of diversity and inclusion and to the practice of Equal Opportunities, and that the needs of all customers are met appropriately.
Complaints
Ensuring that customers and other stakeholders are made aware of complaints procedures and how to use them.
